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We’re committed to delivering extraordinary customer service however we can.
A lil’ melon customer service representative will reply to your inquiry within 1 business day.

- Shopping Information

- Shipping Information

- Return Policy

- Contact Us

Here are some of the FAQs that can also help you.

What methods of payment do you accept?
We accept Visa, MasterCard, Discover and American Express through Google check-out.

Can I order over the phone?
Yes. You can call in your order to a customer service representative at 213-389-7658 ext 234.
(Monday - Friday: from 10am to 5pm PST)

I am a retailer and would like to carry your products. Where can I get information?
Please contact a customer service representative at 213-389-7658 ext 234 or email at sales@lilmelon.com.
(Monday - Friday: from 10am to 5pm PST)

Enjoy FREE STANDARD SHIPPING* on orders of ANY 2 or more Lil' Melon products!

*The offer applies to contiguous US addresses only. It does not apply to returns or exchanges. Offer applies to a single order to a single address. See other options below .

Please note:

• Shipping charges to USA are flat rate per order, not per item.
• Statutory holidays may add an extra day to delivery times.
• Deliveries are made on business days, Monday through Friday, excluding published holidays.
• When shipping to more than one destination, separate orders must be placed for each address.
• If there is no secure place for package delivery, you can choose to have your package delivered to your place of business.
• All orders ship from the Los Angeles, CA.

Most orders will ship out within a day of ordering (except for weekends and holidays). Please note however, that some orders, particularly those received after 1 PM PST, may be processed for shipment the following business day. Your order will be shipped via USPS Standard First Class (*with exceptions), unless otherwise requested.

Shipping Rates/Options are as follows for within the contiguous USA:

*There is an additional shipping charge of $6.00 for orders shipped to Alaska, Hawaii, Puerto Rico, Guam, and the Virgin Islands, and all orders will ship via USPS Priority unless otherwise requested. Expedited Orders to Alaska and Hawaii are $30 for Fedex 2 Day and $38 for Fedex Overnite. Orders to APO addresses will also ship USPS Priority Mail and cannot be expedited, but will not incur additional shipping charges. Express deliveries to Puerto Rico, Guam and Virgin Islands will be quoted on an order-by-order basis. Express deliveries can NOT be made to PO Box addresses.

International Shipments

International Shipments will be quoted on an order-by-order basis.  Please contact sales@lilmelon.com for a quote.

There are no customs or duty charges applied to orders shipped to Canada or the United States.

Shipment Confirmation

Once your order has shipped, you will receive an e-mail confirming shipment.

Refused Packages
Packages that are refused will be refunded to the credit card or PayPal account originally used for the purchase, less shipping costs. We are unable to refund shipping costs on refused deliveries.

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As part of our commitment to you, all Lil Melon purchases are backed by our 100% satisfaction guarantee. If you are not satisfied with any of the products you have purchased, you may return the item in its original packaging within 15 days of your shipment receipt date. Your satisfaction is our primary goal; please carefully review our return instructions and policy below.

Return Instructions —
4 Easy Steps to No Hassle Returns

Before shipping your return we recommend that you review our entire return policy below.

1. Obtain your return merchandise authorization number (RMA#) by e-mailing us at Sales@lilmelon.com, or contact us via phone by calling us at 213) 389-7658 ext 234, Monday - Friday, 10AM - 5PM PST.
2. Items must Include all parts, pieces, printed materials, and accessories, along with the product's original packaging.
3. Include a copy of your packing slip and RMA# with your return shipment.
4. Mail your return to:
   
   Cruz Development & Design
   3250 Wilshire Blvd. Suite 1107
   Los Angeles, CA 90010

Customers pay for return shipment charges. To ensure that we receive the package we do recommend using a method of shipping with tracking and insurance.

Policy
Obtain an RMA Number and return your product within 15 days of receipt of your order.

• Customers must obtain an RMA # and return their item(s) within 15 days of receipt of their order. Return shipments received without an RMA will not qualify for a credit.
• Returned products are subject to inspection by Lil Melon staff. All parts, pieces, printed materials, promotional items, e.g. gift with purchase and any original product packaging must be returned. Returned products may not be altered, used, or damaged.
• Wholesale purchases will not qualify for a refund and may be returned at the customer’s expense or destroyed upon request. Refund eligibility is determined once your return is received and inspected. We reserve the right to refuse a refund on any return shipment.
• We are not responsible for return packages that may be lost or damaged in transit. We recommend that you choose a method of shipping with tracking and insurance. 
• Please make sure that you qualify before returning your items. If you have any questions or concerns or are unclear as to whether or not you may qualify for a refund, contact Customer Service at  213.389.7658 ext 234, Monday through Friday, 10AM - 5PM PST.
• Customers pay for return shipment charges.

Returns will be processed and approved credits issued within 5 (five) business days of receipt.

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