Customer Service

U.S. SHIPPING & DELIVERY

Enjoy FREE STANDARD SHIPPING* on orders of ANY 2 or more Lil' Melon products!

*The offer applies to contiguous US addresses only. It does not apply to returns or exchanges. Offer applies to a single order to a single address. See other options below .
Please note:

  • Shipping charges to USA are flat rate per order, not per item.
  • Statutory holidays may add an extra day to delivery times.
  • Deliveries are made on business days, Monday through Friday, excluding published holidays.
  • When shipping to more than one destination, separate orders must be placed for each address.
  • If there is no secure place for package delivery, you can choose to have your package delivered to your place of business.
  • All orders ship from the Los Angeles, CA.

Most orders will ship out within a day of ordering (except for weekends and holidays). Please note however, that some orders, particularly those received after 1 PM PST, may be processed for shipment the following business day. Your order will be shipped via USPS Standard First Class (*with exceptions), unless otherwise requested.

Shipping Rates/Options are as follows for within the contiguous USA:

Order Value Standard USPS 
3 to 6 business days
Fedex 2-Day
2 business days
Fedex Stand. Overnight
Next-Day
Below $25.90 $4.50 $20.00 $30.00
$25.90 - $150.00 Free $20.00 $30.00
Above $150.00 Free Contact Us Contact Us

*There is an additional shipping charge of $6.00 for orders shipped to Alaska, Hawaii, Puerto Rico, Guam, and the Virgin Islands, and all orders will ship via USPS Priority unless otherwise requested. Expedited Orders to Alaska and Hawaii are $30 for Fedex 2 Day and $38 for Fedex Overnite. Orders to APO addresses will also ship USPS Priority Mail and cannot be expedited, but will not incur additional shipping charges. Express deliveries to Puerto Rico, Guam and Virgin Islands will be quoted on an order-by-order basis. Express deliveries can NOT be made to PO Box addresses.

International Shipments

International Shipments will be quoted on an order-by-order basis.  Please contact sales@lilmelon.com for a quote.

We are not responsible for customs and duty charges resulting from international shipping. 

Shipment Confirmation

Once your order has shipped, you will receive an e-mail confirming shipment.

Refused Packages
Packages that are refused will be refunded to the credit card or PayPal account originally used for the purchase, less shipping costs. We are unable to refund shipping costs on refused deliveries.

RETURNS & REPLACEMENTS

As part of our commitment to you, all Lil Melon purchases are backed by our 100% satisfaction guarantee. If you are not satisfied with any of the products you have purchased, you may return the item in its original packaging within 30 days of your shipment receipt date. Your satisfaction is our primary goal; please carefully review our return instructions and policy below.

Before shipping your return we recommend that you review our entire return policy below.

Return Instructions — 

1. Obtain your return merchandise authorization number (RMA#) by e-mailing us at Sales@lilmelon.com, or contact us via phone by calling us at 213) 389-7658, Monday - Friday, 10AM - 5PM PST.

2. Items must Include all parts, pieces, printed materials, and accessories, along with the product's original packaging.

3. Include a copy of your packing slip and RMA# with your return shipment.

4. Mail your return to: 

Cruz Development & Design
3250 Wilshire Blvd. Suite 1107
Los Angeles, CA 90010

Customers pay for return shipment charges. We are not responsible for return packages that may be lost or damaged in transit. We recommend that you choose a method of shipping with tracking and insurance. 

Wholesale purchases will not qualify for a refund and may be returned at the customer’s expense or destroyed upon request. Refund eligibility is determined once your return is received and inspected. We reserve the right to refuse a refund on any return shipment.

Returns will be processed and approved credits issued within 5 (five) business days of receipt.

PRIVACY & SECURITY

What information do we collect?

We collect information from you when you register on our site, place an order or subscribe to our newsletter. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number, or credit card information. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  1. To personalize your experience (your information helps us to better respond to your individual needs)
  2. To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
  3. To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
  4. To process transactions
    Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
  5. To administer a contest, promotion, survey or other site feature
  6. To send periodic emails
    The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.

    Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

 

ONLINE PRIVACY POLICY ONLY

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our web site privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page. This policy was last modified on 3/29/2011.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information to the left.

 

Click here for our Terms of Service.